This is a full description about :

📘 Course Code

KCEA-5045

📘 Course Name

Professional Diploma in Airline Customer Service

⏱ Duration

6 – 12 Months

🎯 Course Category

✈️ Service Industry Careers

🎓 Eligibility

Minimum Qualification: 10th / 12th Pass
Good communication & customer service skills
Airline & aviation aspirants can apply

🎯 Course Objective

To train students for airline customer service roles including airport operations, passenger handling and aviation etiquette.

📚 Subject List

1️⃣ Introduction to Aviation Industry
2️⃣ Airline Customer Service Basics
3️⃣ Airport Operations
4️⃣ Ticketing & Reservation Basics
5️⃣ Passenger Handling
6️⃣ Communication & Grooming
7️⃣ Safety & Security Awareness
8️⃣ Soft Skills & Personality Development
9️⃣ Airline Service Project

📖 Detailed Syllabus

1️⃣ Introduction to Aviation Industry

Airline industry overview
Types of airlines

2️⃣ Airline Customer Service Basics

Customer handling
Service standards

3️⃣ Airport Operations

Check-in & boarding process
Baggage handling

4️⃣ Ticketing & Reservation Basics

PNR basics
Fare & booking overview

5️⃣ Passenger Handling

Special passengers
Complaint handling

6️⃣ Communication & Grooming

Professional communication
Airline grooming standards

7️⃣ Safety & Security Awareness

Airport safety rules
Security procedures

8️⃣ Soft Skills & Personality Development

Confidence building
Interview preparation

9️⃣ Airline Service Project

Airport simulation
Final assessment & viva

🎯 Career Scope

✔ Airline Customer Service Executive
✔ Airport Ground Staff
✔ Passenger Service Agent
✔ Airline Support Executive