This is a full description about :

Course Code

KCEA-5046

📘 Course Name
Professional Diploma in Airport Ground Staff

⏱ Duration
6 – 12 Months

🎯 Course Category
✈️ Service Industry Careers

🎓 Eligibility
Minimum Qualification: 10th / 12th Pass
Good communication skills
Aviation & airport service aspirants can apply

🎯 Course Objective
To prepare students for airport ground operations including passenger handling, check-in, boarding, and airport coordination roles.

📚 Subject List

1️⃣ Introduction to Airport Operations
2️⃣ Ground Staff Roles & Responsibilities
3️⃣ Passenger Handling & Services
4️⃣ Check-in & Boarding Procedures
5️⃣ Baggage Handling System
6️⃣ Communication & Grooming
7️⃣ Airport Safety & Security
8️⃣ Soft Skills & Personality Development
9️⃣ Airport Practical Project

📖 Detailed Syllabus

1️⃣ Introduction to Airport Operations
Airport overview
Departments & workflow

2️⃣ Ground Staff Roles & Responsibilities
Front-end & back-end roles
Professional conduct

3️⃣ Passenger Handling & Services
Customer assistance
Special passenger handling

4️⃣ Check-in & Boarding Procedures
Check-in counters
Boarding gate operations

5️⃣ Baggage Handling System
Baggage tagging
Lost & damaged baggage

6️⃣ Communication & Grooming
Professional communication
Airport grooming standards

7️⃣ Airport Safety & Security
Safety regulations
Emergency procedures

8️⃣ Soft Skills & Personality Development
Confidence building
Interview preparation

9️⃣ Airport Practical Project
Airport scenario training
Final assessment

🎯 Career Scope

✔ Airport Ground Staff
✔ Passenger Service Agent
✔ Check-in Executive
✔ Airport Operations Assistant